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New Contributor
Posts: 3
Registered: ‎07-05-2012
My Device: Curve 8520
My Carrier: Vodafone Portugal

Urgent Help with Sync Options

Hi everyone,

 

I need to save my BB contacts in my computer (something I've done before usinhg a Yahoo account) but now when I open the Desktop Software I only have 2 sync options for my contacts: Outlook or Windows Contacts.

 

I don't want to use either!

 

Is there any way that I could get the Desktop Sofware to give me the other options? Why has it changed?

 

I'm giving my phone to a relative and I really need to save my contcts list!

 

Please help!

 

Thank you!

Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Urgent Help with Sync Options

Hello,

 

It depends on the version of the Desktop Software you are using...refer:

  • KB12268Synchronization support for BlackBerry Desktop Software for Windows

An alternative would be to export to CSV:

  • KB24488 How to export contacts from a BlackBerry smartphone using BlackBerry Desktop Software 6

 

You can find alternate versions of the Desktop Software here:


MissTangerine wrote:

 

I'm giving my phone to a relative and I really need to save my contcts list!


Please also be sure that you conduct all of the SELLER steps in this KB before you deliver the device to anyone else:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 3
Registered: ‎07-05-2012
My Device: Curve 8520
My Carrier: Vodafone Portugal

Re: Urgent Help with Sync Options

Thanks for your reply, I'll give it a try and see how it works out!