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New Member
Posts: 1
Registered: ‎10-01-2009
My Device: Not Specified

Used all PIN changes...

I just recieved my BlackBerry Tour and when trying to access my account on App World it states,

 

"You have used all your available device PIN changes for your My World account."

 

I had a Storm 9530, then bought a Tour 9630. I had a faulty track ball so Verizon sent me another Tour. I had problems with that Tour as well so Verizon sent me ANOTHER Tour, and while I waited for a fully functioning device I temporarally switched back to my Storm. Today I recieved new Tour.

 

Because of problems beyond my control I seemed to have exceeded some PIN change rule. I have no access to the massive number of applications I've purchased through App World and I need to be able to get them on my phone ASAP. I simply cannot afford to buy them again when many of them I had purchased within the last 30 days.

 

My info:

 

Carrier: Verizon

BB Model: 9630 Tour

BB OS: 4.7.1.40

App World: 1.1.0.19

BB Service: BIS

 

Thank you very much

Hall of Famer III
Posts: 57,270
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Used all PIN changes...

[ Edited ]
Hi there!

Your inquiry needs to be sent as follows. Go to this URL:

and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums. Be sure to also include the reason why you have exceeded your maximum allowable PIN associations to AppWorld (e.g., multiple RMA, warranty replacement, etc.).

Good luck and let us know!
Message Edited by sdgardne on 10-02-2009 08:22 AM


Occam's Razor nearly always applies when troubleshooting technology issues!

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