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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-19-2012
My Device: Curve 9360
My Carrier: Vodaphone

User name associated with this smart phone

I'm new to this forum and have seen posts on this problem but not yet understood the solution.

I reset my user name and password on the phone and now when I go to the Apps although the pass word I put in and user name are correct I get the message that I need to put in 'the user name associated with this smart phone', and it is driving me mad. How do you fix this please - a simple step by step solution would be most appreciated.

Cheers Steve

Guru II
Posts: 22,043
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: User name associated with this smart phone

You have to follow the instructions here:


1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!