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New Contributor
Posts: 2
Registered: ‎09-29-2008
My Device: Not Specified

User name in Email Settings

Dear Sir/Madam,


Just got blackberry 8300 and activated blackberry service today with du in UAE. I did not create any user name or password in email settings. However, whenever I enter Email settings screen, it states 'Existing Users' and prompts me to enter username and password.


How can I retrieve my user name or even do a reset on the device? Please provide complete guidance so that I can resolve the matter.


Thanking you. 

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: User name in Email Settings

You bought the device used or remanufactured and the previous use never removed the PIN of that device from his or her account.


The seller will need to call his or her carrier and ask that the PIN be removed-- you can call, but they don't have to do it for you, so be nice in asking. Just simply explain that you bought the device used and need the PIN to be used on your account now.

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New Contributor
Posts: 2
Registered: ‎09-29-2008
My Device: Not Specified

Re: User name in Email Settings

I can view the PIN on the blackberry device and even reset the password. However, I do not know the user name in email settings. Any idea on how to recall or reset the user name.