07-21-2009 02:45 PM
I have an Army user with a Blackberry 8830 World Edition, paired with a Bluetooth Smart Card reader. Whenever he tries to open up digitally signed emails, it always requires him to use his CAC card to decrypt the message, whereas with other users, they don't require the same.
As well, when the user has digitally signed emails with attachments, the attachments show up as a garbled mess. He las the latest Bluetooth Smart Card reader drivers, as well as the SMIME package, installed on his Blackberry. Does anybody know of any ideas we could try?
01-29-2010 07:47 PM
I am not sure if you have received any more information on the issue. I just came across the same issue. I am not completely familiar with this setup but I am going to look into the different settings on the BB device for SMIME and see if I can fix it.
I would be grateful if you have gotten a fix for this and could provide some guidance. I will post resolution if found.
05-08-2012 10:18 AM
Did you ever figure this out? I have a user with the same problem. Unsigned mail opens fine, but signed mail acts like it's encrypted, prompting for the CAC to be placed in the reader before it will display.