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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎06-03-2008
My Device: Not Specified

Userinit.exe Error when loading BlackBerry Software

Hopefully, someone has come across this.

I have loaded the BlackBerry software on a new Acer laptop and after rebooting, I get the following error:


The exception unknown software exception (0x0eedfade) occurred in the application at location 0x7c812aeb.


I thought at first that it was a memory error with the new laptop. So, I replaced the ram and I still received the same problem.

I then returned the laptop and received another and it's giving me the exact same error message.

There are no events in any of the errors logs.

Any thoughts?