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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-03-2013
My Device: Bold 9780
My Carrier: mtn

Username associated with the smartphone

im am using Blackberry bold 9780, everytime i log in to Blackberry ID it Keeps telling to enter the username associated with the smartphone. I do not have that username. how on earth can i fix that and create new ID?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Username associated with the smartphone

Hello lusandamsuthu


Welcome to BlackBerry Support Forums



Is that a used device you bought ? If you have then first do a backup of your device and then follow this Knowledge Base Article :


KB28225 : BlackBerry smartphone must be security wiped before transferring ownership


Once a security wipe is done you can use your own BlackBerry ID .


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