06-03-2013 06:45 AM
im am using Blackberry bold 9780, everytime i log in to Blackberry ID it Keeps telling to enter the username associated with the smartphone. I do not have that username. how on earth can i fix that and create new ID?
06-03-2013 08:20 AM
Welcome to BlackBerry Support Forums
Is that a used device you bought ? If you have then first do a backup of your device and then follow this Knowledge Base Article :
KB28225 : BlackBerry smartphone must be security wiped before transferring ownership
Once a security wipe is done you can use your own BlackBerry ID .