01-01-2014 01:47 PM
My BlackBerry 9810 suddenly stopped showing in landscape view & will not show the virtual keyboard. I have checked setting, removed battery & deleted unused apps to give more system space - to no avail. Suggestions?
Thanks - & Happy New Year
01-01-2014 02:39 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
01-01-2014 03:25 PM
Much thanks. I tried the safe mode route - to no avail. I have no idea (nor much appetite) about how to wipe it clean & reload everything... Maybe it will reappear as spontaneously as it disappeared.
I'm not sure what action may have preceded it since it was working group when I plugged it in to recharge at bedtime & it didn't work when I checked email in the AM.
01-01-2014 04:09 PM