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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-27-2013
My Device: Blackberry Torch 9810
My Carrier: AT&T

Validating e-mail accounts

I can not get my phone to validate either my work or personal e-mail accounts.  Each account had to have their password reset.  I received a Validate e-mail account.  I typed in my correct username and password, and I received the message that Blackberry is unable to validate the account at this time.  With my work e-mail, this has been happening for the month of February; for my personal e-mail, one week.  I have reset the password numerous times, and it is not a password issue.  When I type an incorrect password, I receive a different message, and then the red Attempt 2/10 appears.


Since installing the OS update at the beginning of January, I have not had my systems operating correctly, including the wiping out of my CacheSense App, which I had to re-purchase.  That did not happen with any of my other apps.  Since my phone is supplied to me by my employer, I do need it for work.  Any helpful assistance that can be would be greatly appreciated! 

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Validating e-mail accounts

Hey flyfshrgrl,

Welcome to the BlackBerry® Support Community Forums.


To better assist you, what type of email account are you attempt to integrate on the BlackBerry smartphone? For example: POP, IMAP, GMAIL.





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