05-08-2013 03:18 PM
I have been having some real trouble trying to get hold of my Blackberry ID Password.
I set up a long time ago a free hotmail account and attached to it a mobile number I had at the time.
From nowhere I am asked to "Verify Blackberry ID" The Blackberry ID Username is an unused Hotmail email address. When prompted I click on "Forgot Password" - this is sent to my hotmail account - I don't know the password - I cannot get access to it and microsoft refuses to help - I have an option to have access sent to me via text - this goes to a mobile that has since been recycled. I keep going round in circles - I dont know the blackberry password & I dont know the email password - I'm stuck and cannot use BBM - H E L P !!!! Can anyone PLEEEAAASSSE HELP !!! ???
05-08-2013 04:27 PM
Hi and Welcome to the Community!
This KB has more methods to try:
But, unfortunately, AppWorld is a secure system, and all of the automated recovery methods require you to have access to the email account presently associated to that BB ID... Since you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.