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Posts: 37
Registered: ‎03-23-2009
My Device: Not Specified
Accepted Solution

Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Hello. Thank you in advance for replying to my question. I am trying to create an e-mail filter so that a contact's e-mail messages do not get delivered to my BB and instead just go straight to my regular e-mail account. I understand that you can do this function from the BIS, however when I tried to create an account I received a message that said "please use your device to access the BIS." I did just as the message told me but I did not get the same menu options from my BB as I would have gotten from doing it from the internet. The page only showed a list of my e-mails and an "edit" and "delete" choice for each one. There was no "Filter" button for me to click. I remember a while ago I able to access this page and was able to remove the BB signature (i.e.. "This message is being sent from a BB"), so I know that it was possible to access this page. I do not know why I am not able to accesses it now.               

If anyone out there has Verizon and knows how to access the BIS, please let me know how. Or if you know how to create an e-mail filter function, please let me know.


Thank you,


Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Hi there!


To log into your BIS account from a PC/browser (not the BB browser), go to this URL:

Enter your BIS credentials and you will then be in your BIS account screen. From there, use this KB to create the filter you desire:

  • KB04558 Add a filter to a BlackBerry Internet Service account


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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Posts: 37
Registered: ‎03-23-2009
My Device: Not Specified

Re: Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Thank you very much for your help. I was able to solve my issue.