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New Contributor
Posts: 2
Registered: ‎01-19-2013
My Device: Bold 9900
My Carrier: Bell Mobility
Accepted Solution

Very Slow processor speed.

We have two BB bold 9900's, one is working fine the other has very slow response time to every action. even using the track pad to navigate has huge delays. we also get the little black clock icon all the time. There are many instances when the process never completes and we have to remove the batteery to reset phone. Any thoughts? Thanks.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Very Slow processor speed.

[ Edited ]

A battery pull is always the recommended first step to take.  You've done that so I would jump right to an OS reload.  Why is one 9900 so slow and the other is not?  I really have no explanation for that but reloading the OS is a good step to take.  Don't even worry about updating to a newer version, sometimes reloading the same OS does the trick (however, updating if a new version is available is also recommended).

To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Click Device at the top of the software then click Restore.  Load the most recent restore point.



Let us know if that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Very Slow processor speed.

[ Edited ]

agreed and you can also take it to the store, show them and get an exchange if the above steps don't work.


reload software:



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