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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-19-2013
My Device: Blackberry curve
My Carrier: O2

Very basic ... I am not a celebrity but can you get me out of here >>>

[ Edited ]

My device was not receiving texts from the O2 UK service, so I was given a replacement sim card.

Phone number <removed>. New sim also <removed>.

Now blackberry is asking for a blackberry id.

Tried all my mail account names as blackberry ids but none are valid.

I do not want to create new id as i value the photos on the device.

Can you please advise ... cheers



EDIT: Personal Information such as phone # is prohibited for your security. Please review User Guidelines  under section "Be careful."

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Very basic ... I am not a celebrity but can you get me out of here >>>

Hi seabreezs


Welcome to BlackBerry Support Forums


Sometime if we change or use a new SIM card your BlackBerry ID account  become out of sync, then it prompts to enter the BlackBerry ID and the password on our device as per security reasons. Regarding your current issue I suggest first do a back of your device , for help refer to this Article How To Backup Your BlackBerry .


When you are done , follow this Knowledge Base to resolve your issue :


KB28212 : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7


Let us know if you feel any trouble.



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