Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎04-11-2013
My Device: Storm
My Carrier: Verizon

Very unusual problem

Hi all:

 

I am dealing with a very unusual problem. My BB touchscreen is only working/clicking when I slide off the back cover. Not sure what is causing this.

 

Any thoughts? 

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Very unusual problem

Let's eliminate it being a software problem by doing a battery pull.  Remove your battery while your phone is powered on then replace it.

 

If the problem persists, it's probably a hardware problem for which you'd have to contact Verizon for resolution.

 

 

Please post back with your results.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 2
Registered: ‎04-11-2013
My Device: Storm
My Carrier: Verizon

Re: Very unusual problem

That didn't work. But I just wonder what could be causing this. It can't be an internal hardware issue because it works fine once the cover is off.

 

The screen stops clicking once the bottom cover part "clicks" in.

 

Thanks.