02-08-2010 06:29 PM
Just upgraded from 8330, and switched from Altell to Verizon. So far I'm not liking it. I try to view a video and I get "! An error has occurred attempting to play media" OR- ' Uncaught exception: The player is closed. " And even though I put my media card in my new phone I can't view my list. I Love my BlackBerries had one since the, but this is stressing me out. Something gotta be goofy. I've tried everything I can think of. Help.....
02-11-2010 04:54 PM
Welcome to the BlackBerry Support Community Forums.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Test before restoring data to the BlackBerry Smartphone
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