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New Contributor
Posts: 6
Registered: ‎12-17-2011
My Device: Tour 9630
My Carrier: SaskTel

Video playback no picture

[ Edited ]

I received a video in my BBM.  When I play the video I have sound but  NO Picture.  Is there a setting I should be changing or does someone know how I can watch the video.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Video playback no picture

What type of video file is that? Please note that only those video files will play in your device that are supported by 9630.

tanzim                                                                                  
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New Contributor
Posts: 6
Registered: ‎12-17-2011
My Device: Tour 9630
My Carrier: SaskTel

Re: Video playback no picture

They are vid- ??????? and the type is 3GPP Audio/Video.  I see maybe they are sent from a 3G Blackberry phone maybe that is why I only have audio..