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New Member
Posts: 2
Registered: ‎10-23-2013
My Device: Bold 9790
My Carrier: 923217333737

Virus infected my phone. Urgent help needed

Precursor:

I accedently hooked my phone up through USB to a virus ridden computer. After that when I hooked it up to a PC through mass storage connection the computer showed non of the original blackberry folders and only showed 5 or 6 files which were all mp3's and I guessed that they were a virus. I ran Avast anti virus on the device through the computer and the anti virus deleted all those files. Ever since my phone just shows no files when connected to the computer. However the files are still present as I can see them through the blackberry desktop software.

 

The Problem:


The phone software shows zero media files. If I take a picture through the camera it doesn't save it as well. I tryed to reinstall the device software through the blackberry desktop software but that also didn't help. Please give me any ideas. A major function of the phone is useless without any media being saved on it whatsoever.

 

Any help would be greatly appreciated. 

Forums Veteran I
Posts: 1,790
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Virus infected my phone. Urgent help needed

Hi Ahmandtrq 

 

First the Blackberry OS is very secure and virus free ...

What happened is that the PC was infected by virus and connected your computer in storage, the files were virus infectadon all content is within microSD.

 

If they can perhaps regain direct access information, but are shortcuts you'll have to format your microSD.

 

Regards...

 


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New Member
Posts: 2
Registered: ‎10-23-2013
My Device: Bold 9790
My Carrier: 923217333737

Re: Virus infected my phone. Urgent help needed

I don't have a micro SD card inserted in the phone. All my data was stored in the phone memory. If the Blackberry OS is so secure then howcome the phone isn't saving any media files anymore. Not only does it not save the pics or videos taken from the camera but it also doesn't save anything from whatsapp or other such applications. Further clearification would be greatly appreciated. Thank you.

Forums Veteran I
Posts: 1,790
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Virus infected my phone. Urgent help needed

Hi ahmadtro

 

Go to WhatsApp
Enter settings
Then media Configuration
Check here for multimedia guadar this the option of the device.

What version of OS you have installed on your BB?

 


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New Member
Posts: 1
Registered: ‎04-05-2015
My Device: N/A
My Carrier: N/A

Re: Virus infected my phone. Urgent help needed

I just wan to ask that if my i connect BlackBerry Q10 or Z30 with my laptop thourgh USB then can virus can infect it? (Assume that there are viruses) 

 

2nd Question is that if I use internet on mobile then can virus infect my mobile ? 

 

Acutually I am using android device currently and want to buy BlackBerry (on from :Q10 ,Z10, Z30, leap). So please help me to find the answers of my questons.

 

In the above post a fellow said that his phone was infected with virus. You said that BlackBerry is secure and I also believe that BlackBerry is secure operating system. Can you please let me know the circumstances that why virus infected the mobile of fellow. Might be there is user's mistake or what ? Please let me know.

 

I will be waiting...

 

Thanks.. 

Forums Veteran I
Posts: 1,790
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Virus infected my phone. Urgent help needed

Hello @Shaheen93

 

Welcome to http://supportforums.blackberry.com/

 

BlackBerry is secure and I also believe that BlackBerry is secure operating system.

The only thing that can get infected is your memory card, either through a file or by connecting it via USB if your PC is infected with virus.

 

If this at your fingertips I would like that you chose between one of the latest modelsof BlackBerry 10, such as the BlackBerry Passport or BlackBerry Z30.

 

 

Regards.


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