01-25-2012 10:18 AM
Please help. I think my Blackberry Torch may have caught a virus - I cant get into my internet though I always do not have a problem with this (I am on unlimted data plan) + my keys go all wrong (the ? key becomes $, the ! becomes comma, etc etc). What should I do?
01-25-2012 10:24 AM
It's not a virus. There has never yet been a virus to infect a BlackBerry, yours is not the first.
When you say you "cant get into my internet" what are you trying to do?
Does your email work?
Does your BBMessenger work?
my keys go all wrong (the ? key becomes $, the ! becomes comma, etc etc). What should I do?
Commonly, keyboard problems like this are a result of moisture problems in the device keyboard.
Also, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Do you keys and internet work after the reboot?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
02-03-2013 05:28 PM
Hi, What if blackberry restarts/reboots itself - could it be a sign of virus/malware? Many thanks
Could be.....but it's not. There's no known virus for BlackBerry devices, they're just that secure.