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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-25-2008
My Device: Not Specified

Voice Dial with headset from 8310 while locked

A few weeks ago I received a replacement 8310 from AT&T and it will not make voice dial calls from my bluetooth headset while the device is locked.  My original device worked fine but the replacement will not.  I have talked to AT&T and they talked to RIM and the decision was to replace the device as it was under warranty.  I let them replace the device and it has the same issue and also displays Unknown Error when I try to place a voice dial call. 


Has anyone else ever seen this?



New Contributor
Posts: 3
Registered: ‎04-04-2008
My Device: Not Specified

Re: Voice Dial with headset from 8310 while locked



I have the same issue ,

I cannot activate my Voice Dial on a 8310. I have set a policy on the bES though:


On RIM WWW they say that it is not possible, but i have set the following IT policy :

- Bluetooth Policy Group
    - Allow Outgoing Calls
        - Always
        - Only when unlocked
        - Never
        - Default


I guess that should allow it on a phone ?