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New Member
Posts: 1
Registered: ‎01-11-2013
My Device: Bold9930
My Carrier: Verizon

Voice mail icon has disappeared

Hi, I've seen people write about not being able to clear the vm icon. I have the opposite problem. My vm icon, which used  to work, has now disappeared and I have no idea if I have a  new vm waiting without  dialing into vm....any ideas?

Posts: 94,794
Likes: 24,455
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Voice mail icon has disappeared

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?

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Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Voice mail icon has disappeared

Your voice mail icon doesn't appear unless you have a voicemail, but I'm assuming that you mean that your voice mail icon isn't appearing even when you do have a new voice mail message.

If this is the case, I would actually start by calling your carrier and having them make sure that the problem isn't on their end (voice mail issues are usually carrier related). Another thing to try is a simple battery pull - while the device is on, remove the battery for 15-30 seconds, reinsert and wait for the device to reboot.

I hope this info helps!

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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Voice mail icon has disappeared

This happened to me before.  I did contact the carrier and they resolved it by leaving a test voicemail  Somehow this refreshed my notification and its been working ever since.  Leave yourself a voicemail and see what happens.

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