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New Member
Posts: 1
Registered: ‎10-07-2010
My Device: Storm II
My Carrier: Verizon

Voice quality during phone calls

I have not had very good luck with my Storm II since purchasing it last November. I think I am on my 5th replacement. I had so many dropped calls that I had to reinstate my land line. Now for the past 3 months the sound quality during phone calls is HORRIBLE! If the other person is speaking at the same time there is interference and you can't hear anything. Verizon is now suggesting that this is a BB software issue that they are aware of. I can't continue like this! I've been with Verizon for about 10 years, but if this isn't fixed soon, I'm off to ATT and an iPhone! Any suggestions would be greatly appreciated!

Posts: 46
Registered: ‎12-27-2009
My Device: Storm 2
My Carrier: Verizon Wireless

Re: Voice quality during phone calls

If your device is running OS .713 then that is the problem with your voice issue,  VZW is aware of this and has had tons of complaints about it.


I suggest going to previous OS version .607 and the voice issue will go away.  VZW can assist you with this or if you want to try yourself cruise over to CrackBerry and you can find all the info you need there.