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Posts: 1
Registered: ‎10-01-2008
My Device: Not Specified

Voicemail issue and help

I have a problem and a question with my blackberry 8320 (t-mobile).

 

The problem: my phone keeps alerting me to tell me there is a new voicemail, but when I call my voice mail number there are no new messages or saved messages. I cant get it to stop. It seems to do it a couple times per hour over the last 2 or 3 days. I have removedthe battery for a period of time, and shut it off over night and neither of those things made it stop.

 

Any help with this problem would be apprecitaed.

 

The question: is there a way to change they way I am alerted when I have a voice mail message? I looked through all the profile settings and cant find anything that will let me change the sounds and settings for when I have a voicemail message. Thanks for any help on this.

 

-Colin

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Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Voicemail issue and help

An odd problem.

 

No, there is not a way to disable the alerts, those come from your carrier.

 

Likewise, i would recommend you ask your carrier to do a reset on your voicemail box, or at least disable it for a day, and re-enable it. Maybe that will clear the false alerts.

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