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New Contributor
Posts: 4
Registered: ‎10-10-2012
My Device: Bold 9900
My Carrier: O2
Accepted Solution

Voicemail message/narrative problems

I have two problems with voicemail on my Bold 9900 which have appeared over the fast few weeks (previously fine). (1) I may get a 'new voicemail' message: when I call voicemail it turns out the message is an old one. (2) When I call voicemail, the 'you have a new message' narrative is interrupted by a sequence of tones as though dialling a number on a touchtone phone, followed by 'key '0' to continue'.  Can anyone help?

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Voicemail message/narrative problems

Hey Ianhood,

Welcome to the BlackBerry® Support Community Forums.

 

Your Voice mail notifications and the Voice mailbox are controlled by your wireless service provider, I would suggest contacting your wireless service provider for further investigation.

 

Thank you. 

-HB

 

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New Contributor
Posts: 4
Registered: ‎10-10-2012
My Device: Bold 9900
My Carrier: O2

Re: Voicemail message/narrative problems

Thanks I did that and got a result.  fIn case anyone is interested, my provider is O2 - I contacted their 'O2 Guru' on-line chatroom and got rapid resolution. (don't try their 'Ask Lucy' feature - you get nowhere).