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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-27-2013
My Device: Blackberry curve 9320
My Carrier: 3

Volume keys won't skip songs on my blackberry curve

Uh hi, I have a blackberry curve 9320 and I've had it for about a year now, but just today while I was playing my music, my volume keys (also used for skipping songs and middle button to play/pause songs) wouldn't work. They only work when I'm actually on "now playing" but for example when my phone is locked, I can't skip, change volume or pause/play songs. I have seen a similar problem on another page and they mentioned a "clean reload" but I wasn't able to do it on my phone.
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Volume keys won't skip songs on my blackberry curve

Hi FozSh,

Welcome to the BlackBerry Support Community.

The clean software reload you mentioned would either correct or rule out any software issue that may be causing this issue. Can you provide more detail please on why you were unable to reload as well as any error messages you received when trying?


I look forward to your response.



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