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Contributor
Posts: 12
Registered: ‎03-05-2013
My Device: TORCH 9860
My Carrier: CELCOM

WHAT SHOULD I DO WHEN BLACKBERRY SCREEN STAY WHITE AND NOT SWITCH ON?

my blackberry model was Torch 9860.. the problem was my bb screen stay white and did not switch on no matter how many times i restart it again and over again.. is there any solution or helps that can settle this down? please... people out there... I AM STUCK :-(

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Hall of Famer III
Posts: 58,435
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: WHAT SHOULD I DO WHEN BLACKBERRY SCREEN STAY WHITE AND NOT SWITCH ON?

Hello,

 

There are many many KBs that discuss the "white screen" situation...they each vary depending on what was happening just before the white screen presented. I recommend you go to the public KBs and search on "white screen"...inspect the resulting articles to see if any are of use:

Otherwise, it is likely that you'll need to use these drastic measures:

 

Hopefully you already have a good backup...typically, such is not possible when using these drastic recovery methods.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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