04-23-2013 05:40 AM
my blackberry model was Torch 9860.. the problem was my bb screen stay white and did not switch on no matter how many times i restart it again and over again.. is there any solution or helps that can settle this down? please... people out there... I AM STUCK :-(
04-23-2013 05:48 PM
There are many many KBs that discuss the "white screen" situation...they each vary depending on what was happening just before the white screen presented. I recommend you go to the public KBs and search on "white screen"...inspect the resulting articles to see if any are of use:
Otherwise, it is likely that you'll need to use these drastic measures:
Hopefully you already have a good backup...typically, such is not possible when using these drastic recovery methods.
Good luck and let us know!