Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎11-01-2012
My Device: Curve 9380

WHERE ARE MY PICTURES AT?

My phone is a blackberry Curve 9380 and last time I updated 3 of my apps, 2 folders of pictures in Images just disappeared. Why is that? How can I have my photos back? 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: WHERE ARE MY PICTURES AT?

Hey Mrmerizzle,

Welcome to the BlackBerry® Support Community Forums.

 

Try exploring the Media card and Device memory to see if you can locate the files:

 

1.From the Home screen of the BlackBerry smartphone, click Media.
2.Display the menu and select Explore. The file system appears.
3.Navigate to see if you can locate the files on the Device Memory / Media Card

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 2
Registered: ‎11-01-2012
My Device: Curve 9380

Re: WHERE ARE MY PICTURES AT?

I could see them when I went into explore. But when I was going in pictures there were no pictures, even the samples had disappeared. Well now they came back I don't know how.  My phone was probably acting up. 

Thank you HB

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: WHERE ARE MY PICTURES AT?

Hey,

 

Try transferring media from your media card to a PC and then reformatting the card as shown here:

 

http://btsc.webapps.blackberry.com/btsc/KB10527

 

Thanks

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!