09-19-2010 11:26 AM
hello.. is there any news on this matter? i'm having thes same pop-up as billhino. but I could install desktop manager 5 through : BlackBerry Desktop Software.msi, I need desktop software 6 because, I am using outlook 2010 now.. and desktop manager 5 cannot work with office 2010.
04-01-2011 01:43 PM
Try to follow the steps on this website:
I tried the steps exactly as it said on the article and at first it didn't work, then it occured to me maybe I should delete the temp folders for my current users and input the new one and that did solve the issue (didn;t even need to re start the system for it to take it).
07-17-2011 02:22 AM
The link posted above:
is a dead link. Can the current information be posted? I'm having the exact same problem as the original poster in this thread and I really need to be able to backup my BB so I can move to a new device.
07-17-2011 11:14 AM
The original KB is no longer listed. Can you provide a screen shot so we can get you the best info? Please post all your information so we can understand your setup better.
07-17-2011 01:12 PM
There isn't much point in getting a screen shot. All it will show is the desktop manager screen. Only a movie would show the constant flashing of the windows install box every few seconds. (You have to stare at the screen for a bit to see what the flash is saying.) I just finished working through KB04107 and then the one for Error 1904. Module only to fall into this pothole. The problems started years ago with v4.7 of the desktop tool. Now I am loading v6.0. As per one of the KBs I upgraded my Windows installer and also turned off AV to get the install to work. It did, sort of. If I have the BB plugged in before I start desktop manager then it gets as far as recognizing the device but after that the device manager has no connection and I can do nothing further. (I haven't been able to use tethering in years.) The flashing does not stop until I terminate the device manager, which does not close on its own after I close desktop manager. So it looks like the install problem is being caused by the device manager. My machine is the same as the original poster, an IBM thinkpad and I also have WinXP SP3. Like the other poster, reinstalling my operating system is not an option. I can't afford that kind of time and effort.
07-17-2011 01:49 PM
The best I can suggest to you is to reference the following thread (listed below) which contains almost the entire Knowledge base articles on desktop manager. I would also urge you to follow the posts of user ViciousFerret who is much more versatile and experienced in desktop software issues.
Please let me know if I can help you with any research.