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New Contributor
Posts: 9
Registered: ‎08-06-2009
My Device: Tour 9630
Accepted Solution

WMV files not playing

This has happened several times...so I'm not sure if just a setting that needs to be changed.  When someone emails me a .wmv file, it appears to download correctly.  When I attempt to play the file, the normal controls appear at the bottom...but I get no video, only a black screen.  I can hear the audio playing, and it shows the meter below with the time remaining and time elapsed for the video. 

 

Any help would be appreciated,

Thanks

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Contributor
Posts: 20
Registered: ‎07-28-2009
My Device: Tour 9630 5.0.0.983 + Playbook 1.0.7.3312
My Carrier: Bell Canada

Re: WMV files not playing

It's the video codes... you can't play WMV on the Tour.  You'd have to download to PC, convert to Blackberry-friendly format, and reload.