06-17-2012 12:50 PM
06-20-2012 07:32 PM
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
06-21-2012 07:07 PM
I tried the steps in "How to perform a clean reload..."
There is no option to "View Other Versions"
Haven't installed any update for this phone.
Where can i get software for this?