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Contributor
Posts: 13
Registered: ‎02-19-2012
My Device: Bold
My Carrier: du

Want Blackberry Desktop Software to push MULTILANGUAGE Device OS

Hi.  I just had to switch to an older Bold 9700 while my Bold 9790 is being repaired.  Upgraded the OS via Blackberry Deskstop Software and then realised later that there is no Arabic language option.  Is there a way that I can ensure that my Desktop Software pushes the Multilanguage Device OS in the future? I'm frustrated at having to re-load yet another operating system and restore all my data!!! Smiley Sad  By the way, the link to download the multilanguage software is not easy to find either.  

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Want Blackberry Desktop Software to push MULTILANGUAGE Device OS

Hello,

 

Having language availability is a matter of having installed, to the BB, the OS package that includes the desired language, as governed by this KB:

  • KB05305 Localization support for BlackBerry smartphones

Consequently:


chilkootcindy wrote:

Is there a way that I can ensure that my Desktop Software pushes the Multilanguage Device OS in the future?


Yes...by installing, to your PC, the specific OS package you desire (as per the above KB). Doing this properly overrides the automatic methods that the Desktop Software/Loader.exe uses, and forces it to use the OS package you installed to your PC, regardless of the results of the automatic methods.


chilkootcindy wrote:

I'm frustrated at having to re-load yet another operating system and restore all my data!!! Smiley Sad


Unfortunately, if your carrier does not automatically offer you the OS package containing the language you need, then your only choice is the manual method, which indeed involves reloading your BBOS (along with requiring the backup/restore/configuration issues you mention).


chilkootcindy wrote:

 By the way, the link to download the multilanguage software is not easy to find either.  


OK...well, here in this user-to-user community, there's really nothing we can do about that...but all official OS packages are always available via the official download portal:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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