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Posts: 2
Registered: ‎11-11-2013
My Device: bold 9700
My Carrier: att

Want to change att.blackberry.net email but lost password, in endless loop

Hi, can't find my problem in similar posts. I am in an endless loop. I forgot my password associated with my att.blackberry.net email (need it to load an app). When I click "lost password", I give it my att.blackberry.net email address and it says it sent the revised password to it. But here is the loop.. the phone says it will not accept passwords sent to an att.blackberry.net email (my phone) for some security reason. So, how do I get a new password if the only place it will send one is to an email that will not accept it? I have changed my password 3 times and it goes off in the ether.

Does that make sense (not to me either)

Hall of Famer III
Posts: 58,435
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Want to change att.blackberry.net email but lost password, in endless loop

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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