Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 210
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA
Accepted Solution

Warning: Do not secure wipe your Dev Alpha with BB10 Early Release

Just a quick warning,


I had to switch BBID's on my Dev Alpha running the newest BB10 alpha release.  The instructions inside BB10 advise you to do a security wipe.  DO NOT do this.


In early Dev Alpha lifespan, you could enter a problem when you did a secure wipe.  This caused your device to be unusable, and you had to manually install some drivers and force a debrick.  This trick WILL NOT work on the BB10 alpha release. 


With the BB10 Alpha, doing a secure wipe removes all your applications and access to these applications.  It also removes the settings and options screens.  It removes access to everything other than the browser.  Attempting to launch the option screens in any method results in a failure as the options application cannot be found.  It also stops sending USB signals, meaning that Device Manager / App Loader cannot detect a USB device at all.


The Custom App Loader from RIM will reject any USB connection with an unrecognizable PIN (your PIN will not be transmitted when it is blocked like this).  This prevents it from being used to rewipe your Dev Alpha.  Additionally, Blackberry Desktop Manager (which will recognize it as a dead BB device) will attempt to reinstall the OS while your Dev Alpha is turned off.  However, as we all know, the BDM cannot actually upgrade the OS.  Which means it will not work.


I haven't checked with Dingle Berry to see if I can manually downgrade the OS to an earlier release, but this is most likely the only way to rescue your Dev Alpha with BB10 and a secure wipe initiated.  Will post any updates here as needed.  I'd just chuck this in a box and ignore it, but my 64GB PB also died this week (battery failure). I dont want to send it to "RIM" for repair, because they will just swap it out with a new one from stock and I want to keep the data on the hard-drive.  Because of the way the battery works with the motherboard, doing a backup is not simple with a truly dead battery.





Posts: 210
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA

Re: Warning: Do not secure wipe your Dev Alpha with BB10 Early Release