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New Member
Posts: 1
Registered: ‎02-18-2013
My Device: black berry curve
My Carrier: tmobile

Water Damage [HELP]

Hi, Just last night i was taking a shower and i pushed my blackberry into water and didn't think it would matter since my blackberry went through worse but then i realized that the keyboard wasn't working so i took off the back case and i found water all over my battery. I quickly cleaned off the water, took out the SD card, took out the SIM and let it rest for the night. in the morning, the trackball (its not the circle one but the flat one would only go up and down, all the keyboard keys would press other buttons along with its self. i can't click my track ball, none of the buttons work. As of now, ive kept the phone turned off and taken out the battery, please help me.

Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Water Damage [HELP]

Hi and Welcome to the Community!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (indeed, 5 days is usually recommended).


Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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