09-07-2009 10:39 AM
I recently purchased the Curve, only to wake up one morning and it would not turn on. I took the battery out and did all the usual things but no joy. I took it back to where I bought it who sent ot to blackberry, they worked on it and sent it back saying it has water damage. I can not stress enough how this phone has not been near any water at all.
Does anyone know how I should proceed with this as I am 5 weeks in to a 2 year contract and have no phone !
09-07-2009 11:29 AM
Hi and Welcome to the Forums!
Well, sadly, your support vehicle is your carrier...they provide front line support for BBs. Best advice is to plead your case with them, preferably with a manager rather than a first line tech. But, they are in control, so you will need to be very convincing.
09-07-2009 03:46 PM - edited 09-07-2009 03:47 PM
Hi Mike and Welcme to the cmmunity supprt frums-
sgardne is exactly right. Plead your case - 5 weeks in you would think they would have worked with you. Do you keep it in the bathroom when you shower? Did you take out insurance. I never believed in insurance on cell phones until I got my BlackBerry.;
09-08-2009 02:15 AM
09-08-2009 06:13 AM
hi jenny - Welcme to the cmmunity supprt frums - did you have insurance on yours ?
Keep us posted on both of your outcomes with your carriers..
09-14-2009 12:40 PM - edited 09-14-2009 12:42 PM
when "they" say it has water damage, did you ask;
what is it? what has water damage, the blackberry device or the battery?
Did the color of the square/rectangular sticker on the housing underneath the battery turn pink or red?
Have you tried testing device to see if it comes up with another battery?
If you had sim cards, I would ask, have you tried your sim card in other phone just to rule out possible contribution?
05-09-2010 07:13 AM
i cant believe this, i have exactly the same problem, i've had my blackberry for about 10 months now and woke up one morning to an error message uncaught jave exception... anyway took it to repair and surprise surprise it came back with 'water damage' i stress, this phone has never been in or near water nor in the shower with me. my carriers suggestion? it could be condensation from the bad weather we've had in england! LOL!! or from where i may have answered the phone i the rain. i've never heard so much rubbish before, i've had hundreds of phones and now regret getting the blackberry because if this problem. it must be a manufacturers default but as if blackberry are going to replace hundreds of phones and my carriers wont replace my phone. now i have blackberry desktop manager with all my info yet no blackberry to retrieve the info. BLACKBERRY, SORT THIS PROBLEM OUT!!!!
11-05-2010 09:37 PM
I have a Blackberry with the same type of problem. I sent it in and the report said "Corrision damage as a result of liquid intrusion has rendered your blackberry unrepairable. Your device is being returned unrepaired.
"Thank you for choosing Blackberry"
Carrier said that I spilled some type of liquid on it, which has never happened. This phone has never
been close to any liquid.
It is very convenient that corrosion is not covered in warranty.
The carrier said the litmus paper was red indicating liquid. Yet there was no sign of any liquid on the outside of the phone.
11-06-2010 01:03 PM
claudio86 wrote:BLACKBERRY, SORT THIS PROBLEM OUT!!!!
If you are looking to talk with RIM, this is the wrong place my friend.
But regardless of that. If the LDI is activated on any mobile device, the warranty is void. there is no grey area, its very black and white. same if the LDI has been removed.
This is the same for every single phone manufacturer, not just RIM.
So I hope you have phone insurance as that would be the only way to get a replacement if your carrier said that the LDI was activated.
02-07-2011 07:19 PM
Interesting comments. The issues identified regarding several models of BB are similar to the issues with my BB Curve. Pretty much identical to the issues identified with the various models. When I took the phone into the place of purchase they looked at the LDI and I clearly heard the staff say to the manager that there was no indication of water damage. Simple fact is they were right. The phone has not been exposed to water. They did some work on it at the store and said they had fixed it. Two days after this the same issues occurred. They then sent it away for repair. Guess what, the repair is saying water damage. How convenient. Now as a result of this the warranty is void and the $75.oo extended coverage is also void. After getting rather upset with the carrier I came home to do some research on the internet to find out what it was the staff first looked at when they took the battery out which I have figured out as the (LDI) and of course I have found several forums on this very issue regarding water damage, diagnostics and comments stating that their phone keys are not functioning, random script showing on the screen, and the screen freezing, along with the familiar comment my phone has never been exposed to water? As a result of this information re the LDI I removed the battery on the loner phone that they gave me which I had to put down $150.00 deposit for. Guess what, the LDI indicates water damage? In my case regarding my own phone the LDI did not indicate this. Needless to say I am not happy with my carrier or with the BB. They state oh well the water damage is not necessarily obvious at the store.
Not a happy camper!