09-23-2012 07:00 PM
I bought my daughter a new blackberry approx 8 weeks ago, after less than a month the phone faulted, i phoned the shop where i purchased it and they said to take it in. She took it in a few days later, it was 28 days old but she said she thought it was 29 days old, her error, they said it would be sent off for repair. Phone came back a week later in a bag no box so a repair and not a replacement, bit annoyed cos they would have known it was just within the month, anyway........
She has had the phone about 2 weeks and its faulted a few times but then put itself right again, she used it this morning and then left it in her room on her drawers. The phone has never been in the bathroom with her ( we learned that lesson after my son took his phone into the bathroom to listen to music) not been out in the rain and hasn't been dropped in the loo, sink or placed anywhere wet.
She's picked her phone up to use it and its faulted so we took the back off and the white moisture strip on the battery has gone slightly and i mean slighly pink around one edge but the moisture strip on the phone is completely red.
Because we know this phone has had no contact with water we can't work out how it is now wet inside. We were not notified of any water ingress from the time of repair which they would have done ( been there got the T shirt with another phone that also went in for repair early days, came back and then within a few days faulted - how can a brand new phone go rusty inside in a matter of days??)
And so, my question is: Would water ingress take time to start damaging the phone or would it be instant? Is it possible for the actual handset to have a completely red moisture strip but the battery strip be only very partially discoloured?? If we are with this phone completely sure that it hasn't had any water contact, how could the moisture strips show contact with water?? I took some advice from on this forum and used the hairdryer and the screen shows that there is quite a lot of moisture in the phone :-O Not possible!
The house is dry,, we don't dry laundry on radiators, there is no explanation at all for the red strip on the actual handset. She looks after her phone, which is the only reason she has the phone on contract otherwise it would be a cheap PAYG phone.
She does use BBM a lot but surely holding the phone and moisture from her hands wouldn't cause water ingress or rather sweat ingress would it, she isn't a sweaty person.
The phone is 8 weeks old, been in for one repair and now looking completely doomed in terms of warranty.
Can anyone shed any light or offer any advice please? If it had been dropped into something i could understand it but its not and I am feeling a bit peeved that an 8 week old phone on a 2 year contract is now broken. The phone is currently being dried out and I am hoping it works but what if it doesn't? Is there anything I can do??
Also could it have been damaged during its repair?? Of course I doubt i could ever prove this but as its never been wet then i can't find another reason for it to be showing obvious water ingress.
Doh going round in circles now, any suggestions/advice appreciated.
09-23-2012 07:28 PM
09-23-2012 07:40 PM
Thank you for your swift reply, it is currently being dried out, if it can't intake sweat from hands and it hasn't been in contact with water, i just checked again with her regarding faults since it went in for repair and she says it keeps freezing but then sorts itself out, and hasn't been in the shower room, then it must have either been damaged during repair..........not the first new phone i have owned thats faulted after a few weeks ( Sony ericson) been in for repair then faulted again after a few weeks and then gone in and been signed off as water damaged and.......................that phone had hardly been used and......................that phone hadn't even been out of the office.
Off to google - thank you for you reply.
09-23-2012 07:42 PM
And yes there is certainly moisture in it, no denying that at all, teh strip says so and the condensation inside the screen says so, just an impossibility that it got in there whilst here.
09-23-2012 07:47 PM
09-23-2012 07:52 PM
Thank you, the battery strip is hardly affected though which is what is confusing me, if water had got in which it clearly has then surely the water would have hit the battery first and turned it solid red too???
09-23-2012 07:56 PM