Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 4
Registered: ‎04-06-2011
My Device: Curve 3G 9300
My Carrier: Vodafone

Weird Connectivity Issue

[ Edited ]

Hello !

 

I have BlackBerry Curve 3G 9300 Retail India (Factory Unlocked) phone.

 

I am using Vodafone network without BIS/BES plan. I have generic data plan active.


So far with APN "www" without username and password, I was able to use all applications in BlackBerry except BBM.

 

All apps were getting access to EDGE/GPRS via www apn or by WiFi.

Since 2 days I have having issues with connectivity.

 

Firstly, everthing works fine. After some time, say 3-4 hours, BlackBerry does not allow connection of any app to internet via www APN or even WiFi. Only Browser works with GPRS/EDGE or WiFi.

But not any app gets access to internet.

It shows this error-

"Verify your network connections and try again" or "This program requires a working data connection. Please check your signal stength".

 

But Browser does work properly. Above error is also shown even when Phone is connected to WiFi.

 

Now in troubleshooting, I tried Turning Off and On network, turning off and on device but this does not help.

Only thing help is "Full Reboot" by battery pull or Alt+Shift+Del.

 

After full reboot, everything again works fine but for say 3-4 hours. Again it shows connectivity issue.

 

I don't think this is network issue because native Browser opens pages when that problem occurs for apps.

Also even with WiFi connected, same thing happens.

So I guess there is some issue with the device software.

 

I am running OS V6 on my Curve 3G.

Could it be a hardware issue ?

I also tried re-installing OS V6, problem still remains Smiley Sad.

 

Please help me out !