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New Contributor
Posts: 4
Registered: ‎01-06-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers
Accepted Solution

Weird icon on my homescreen ... someone help!!!!!!!

Hi .... I have the torch 9810 and I just had an icon show up at the top of the screen where the voicemail and other message notifications show.  This icon I have never seen before and it is a black circle with a white arrow in it without a red astrik.  I have gone through my app world and all of my apps are up to date.  Please help it is driving me insane

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Weird icon on my homescreen ... someone help!!!!!!!

Check your messages.  it sounds like a sponsored app world notification.  It can be elusive at times!

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 4
Registered: ‎01-06-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers

Re: Weird icon on my homescreen ... someone help!!!!!!!

I checked my messages and there is no notification at all and i have checked every app as well?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Weird icon on my homescreen ... someone help!!!!!!!

Go to messages application, menu, search by, choose advanced.

Scroll down to show and choose unopened only and click on search.

 

You can also check App World, My World again.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎05-18-2010
My Device: Torch 8810
My Carrier: Rogers Wireless

Re: Weird icon on my homescreen ... someone help!!!!!!!

Hi, Mr. C Cat here.  What was the icon for? Not App World or social feeds, so whats left that could be black with a white arrow?

Former Palm Lover/Addict (Palm III to LifeDrive) to BlackBerry Addict (7290, 8310, 9000, 9700, and 9800). PlayBook 16GB
New Contributor
Posts: 4
Registered: ‎01-06-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers

Re: Weird icon on my homescreen ... someone help!!!!!!!

The icon showed back up and isn't going away this time so I'm not sure
New Member
Posts: 1
Registered: ‎08-20-2008
My Device: Not Specified

Re: Weird icon on my homescreen ... someone help!!!!!!!

Hello- Before you do anything back up your BB onthe computer then do this : the white circle with arrow and red is a BB update notification . SIgn in to BB applications on your phone go to My Apps adn see what needs udating. . You will see this frequently .

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New Contributor
Posts: 3
Registered: ‎05-18-2010
My Device: Torch 8810
My Carrier: Rogers Wireless

Re: Weird icon on my homescreen ... someone help!!!!!!!

You marked as solved. Did you in fact find out what this icon is? I thought you were clear it's not app world (which is back with red).
Former Palm Lover/Addict (Palm III to LifeDrive) to BlackBerry Addict (7290, 8310, 9000, 9700, and 9800). PlayBook 16GB