07-20-2012 02:05 PM
Okay, so I've been away for the past week staying at a univeristy and ever since I got there my phone started playing up. The battery was draining really quickly, within a few hours after a full charge, and taking hours to re-charge after. Now, when I plug my phone into the charger the red LED light just comes on and no BlackBerry turning on bar/sign thing. When it does finally come on it decides to turn off every half hour or so, then I have to wait for it to turn on all over again. I charged it with someone elses battery and charger so I'm guessing it's a software problem. Would I need to do a software flush? I would be grateful for any help, thanks in advance.
07-20-2012 05:07 PM
Hi and Welcome to the Community!
Actually, the problem could be hardware...not likely software, unless you added something just before this started...in which case, you should try to undo that and see if it helps. Otherwise, below are two test scenarios for you to try.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!