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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-20-2012
My Device: Bold 9780
My Carrier: Orange

What is wrong with my phone?!

Okay, so I've been away for the past week staying at a univeristy and ever since I got there my phone started playing up. The battery was draining really quickly, within a few hours after a full charge, and taking hours to re-charge after. Now, when I plug my phone into the charger the red LED light just comes on and no BlackBerry turning on bar/sign thing. When it does finally come on it decides to turn off every half hour or so, then I have to wait for it to turn on all over again. I charged it with someone elses battery and charger so I'm guessing it's a software problem. Would I need to do a software flush? I would be grateful for any help, thanks in advance.

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: What is wrong with my phone?!

Hi and Welcome to the Community!


Actually, the problem could be hardware...not likely software, unless you added something just before this started...in which case, you should try to undo that and see if it helps. Otherwise, below are two test scenarios for you to try.



Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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