01-16-2013 10:25 PM
First my Blackberry screen would freeze up and it wouldn't let me do anything for a few minutes so I had to take my battery out and then after I took my battery out and put it back in it would shut itself off and wouldn't load, it would load half way then shut down and try again. I use to have to take the battery out for a few days before putting it back in for it to turn on but one day it wouldn't turn on at all so I thought it was the battery but I just bought a new battery and its still loading half way and shutting down and then trying to load again, but it won't turn on. Does anyone know what's wrong with it... Do I need to wait a few days before putting the new battery in again and then it will work or is it the phone itself and I just need to get a new one? please help.
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01-16-2013 10:35 PM
Pretty much what is wrong with my phone is it keeps restarting itself but wont fully turn on so i dont know what to do and i dont want to go to Verizon just yet if i can fix the problem myself
01-17-2013 10:42 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. I realize that you bought a new battery, but please understand that "new" and "known good" are not necessarily the same thing...while rare, a new battery certainly can be subject to defect. The best thing to do is find someone with an identical BB that has no problems...swap batteries and see what happens.
Beyond that, the next thing is to attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Failing that, your next steps become much more drastic.
Good luck and let us know!