Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 3
Registered: ‎01-16-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon
Accepted Solution

What's wrong with my Blackberry Bold 9930

First my Blackberry screen would freeze up and it wouldn't let me do anything for a few minutes so I had to take my battery out and then after I took my battery out and put it back in it would shut itself off and wouldn't load, it would load half way then shut down and try again. I use to have to take the battery out for a few days before putting it back in for it to turn on but one day it wouldn't turn on at all so I thought it was the battery but I just bought a new battery and its still loading half way and shutting down and then trying to load again, but it won't turn on. Does anyone know what's wrong with it... Do I need to wait a few days before putting the new battery in again and then it will work or is it the phone itself and I just need to get a new one?  please help.

New Contributor
Posts: 3
Registered: ‎01-16-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

Re: What's wrong with my Blackberry Bold 9930

Pretty much what is wrong with my phone is it keeps restarting itself but wont fully turn on so i dont know what to do and i dont want to go to Verizon just yet if i can fix the problem myself

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: What's wrong with my Blackberry Bold 9930

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. I realize that you bought a new battery, but please understand that "new" and "known good" are not necessarily the same thing...while rare, a new battery certainly can be subject to defect. The best thing to do is find someone with an identical BB that has no problems...swap batteries and see what happens.

Beyond that, the next thing is to attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


Failing that, your next steps become much more drastic.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎01-16-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

Re: What's wrong with my Blackberry Bold 9930

Thank you for your help my phone is a nuked phone and as soon as i get a chance i will work with what the Crackberry website says to do to fix it! =D