09-16-2010 10:46 PM
I am having a problem with my email alerts. New emails come to the phone fine and timely. However, once I read OR delete the email on my office computer, the emails remain as "unread" on my phone. Any suggestions?
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09-16-2010 10:53 PM
This is dependent on the type of email service you're using. Can you provide some more detail about your office email system? Are you on a BES? Are you using Outloook Web Access? Gmail? Yahoo!? Just need some more info here.
09-16-2010 11:07 PM
If it's just Outlook Web Access then you're not going to get the read/deletes to sync from the server to the handheld. if your company runs a BES, and your device is connected to it, then you would get that ability.
09-16-2010 11:09 PM
What is BES? I am assuming that if I do not know, we do not have it. I just switched from a Blackjack II and did not have this problem. What gives?
09-16-2010 11:19 PM
Unfortunately, you've still given me very little info to go on in order to answer your question. There are only a few email platforms that get full two way sync on a BlackBerry. Gmail, Yahoo!, Hotmail and BES (BlackBerry Enterprise Server) will give full two way sync. If it's any other type of setup, including Outlook Web Access then you won't get sync of reads/deletes from the mailbox to the handheld
09-17-2010 01:56 AM
10-07-2010 01:03 AM
I have a problem the other way around. Once I read e-mails on my BlackBerry Torch 9800 (with the most recent OS version) the e-mails will remain unread on my e-mail account (Hotmail). This never happened with my trusty Pearl, once the e-mail was opened on the phone it also showed as read on the e-mail account.
Can you help?