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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-09-2013
My Device: Bold 9790
My Carrier: Wind.it

Whatsapp works only on wifi

G' day Guys,

I have a BB 9790 with a BIS data plan with an Italian company (wind.it). BIS is active because everything's working (emails, internet, BBM etc.) except for Whatsapp.

That's my problem: On tuesday I've upgraded the firmware from 7.0 to 7.1, everything was ok and I was pretty happy wiht that. On Friday Whatsapp has started to have problems, It did not send or receive any messages. As a consequence, I did a simple soft reset and Whatsapp asked me to be Upgraded to the latest Version. I did it and afterward It remained stuck on the fourth stage of the initializing process (updating) without connecting. 

I've tried to fix the problem with the following actions:

-Reboot (hard and Soft);
-Tried to disinstall and reinstall the APP (almost 100 times)
-Wipe with BBask and reinstalled the Firmware;
-Downgrade the firmware to 7.0;
-Put my SIM card into another BB (and it works) and another SIM into my BB (it does not work);
-Connect the BB to my home WIFI and Whatsapp WORKS
-I gave a call to the service provider and they told me that everything is ok for them.

Now I think I've tried everything I could... 
Please guys, you're the only one that could give me some other tips... 

Thank you so much

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Whatsapp works only on wifi

I don't know how to help you, you did everything I would have done.

Try to contact WhatsApp and ask them.

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