05-09-2013 04:03 AM
G' day Guys,
I have a BB 9790 with a BIS data plan with an Italian company (wind.it). BIS is active because everything's working (emails, internet, BBM etc.) except for Whatsapp.
That's my problem: On tuesday I've upgraded the firmware from 7.0 to 7.1, everything was ok and I was pretty happy wiht that. On Friday Whatsapp has started to have problems, It did not send or receive any messages. As a consequence, I did a simple soft reset and Whatsapp asked me to be Upgraded to the latest Version. I did it and afterward It remained stuck on the fourth stage of the initializing process (updating) without connecting.
I've tried to fix the problem with the following actions:
-Reboot (hard and Soft);
-Tried to disinstall and reinstall the APP (almost 100 times)
-Wipe with BBask and reinstalled the Firmware;
-Downgrade the firmware to 7.0;
-Put my SIM card into another BB (and it works) and another SIM into my BB (it does not work);
-Connect the BB to my home WIFI and Whatsapp WORKS
-I gave a call to the service provider and they told me that everything is ok for them.
Now I think I've tried everything I could...
Please guys, you're the only one that could give me some other tips...
Thank you so much
05-09-2013 05:52 AM