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New Contributor
Posts: 2
Registered: ‎10-31-2012
My Device: Bold 9900
My Carrier: Bell

When I answer my cell... no sound

When I answer my cell, shows connected, however I cannot hear the caller and caller cannot hear me ???? I have not muted the phone

 

Thanks

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: When I answer my cell... no sound

Have you tried a battery pull?  If that doesn't work, you may have to take it to the carrier for troubleshooting.  Do you have a earpiece you can test calls with ?

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New Contributor
Posts: 2
Registered: ‎10-31-2012
My Device: Bold 9900
My Carrier: Bell

Re: When I answer my cell... no sound

Duhhh... I should have thought of that! I turned it off but didn't do a battery pull... works fine now, thanks Smiley Happy