10-27-2013 04:23 AM
10-31-2013 10:07 AM
Welcome to the BlackBerry Support Community.
Just to verify, have you recently wiped the BlackBerry smartphone, reloaded your software or restored any data from a backup file? Are you unable to login to your BlackBerry ID in BBM because the screen is unresponsive or do you receive any errors? Does removing and reinserting the battery help?
I look forward to your response.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!