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BlackBerry® OS Smartphones

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New Member
Posts: 2
Registered: ‎10-27-2013
My Device: Curve
My Carrier: Katie gill

When I click onto bbm now I comes up with ' you restored your device data using blackberry desktop software but your bbm contacts are restored based on your blackberry ID to back up contacts you can add them to bbm?

After I have clicked on Ok it goes off it and won't let me click on I what do I do?!?! Helpppppp!!!!
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: When I click onto bbm now I comes up with ' you restored your device data using blackberry desktop software but your bbm contacts are restored based on your blackberry ID to back up contacts you can add them to bbm?

Hi Kmg1999,

 

Welcome to the BlackBerry Support Community.
Just to verify, have you recently wiped the BlackBerry smartphone, reloaded your software or restored any data from a backup file? Are you unable to login to your BlackBerry ID in BBM because the screen is unresponsive or do you receive any errors? Does removing and reinserting the battery help?

 

I look forward to your response.


-FS


 


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