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New Member
Posts: 1
Registered: ‎03-13-2013
My Device: blackberry BOLD 9930
My Carrier: Verison

When reading email on phone, need for it to show up as UNREAD in my email account

I have had emails on my phone for years with no problems - we recently switched servers and I had to remove them from the device and reload them all - and now, every time I read an email on my phone - it shows it as "read" in the inbox and this is NOT what we want - we want to read and use email on the phone without it doing anything to what is in our inbox -Im sure this is a simple setting change - but I dont know what it is?  Help!

Hall of Famer III
Posts: 57,200
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: When reading email on phone, need for it to show up as UNREAD in my email account

Hi and Welcome to the Community!


Actually, it may not be so simple...but first, if your email is BES, then you need to talk to your BES admins as they control everything (and I seriously doubt they will be able to defeat this).


If your email is not BES, then refer:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

There actually is no setting to change...the only setting to change might have to do with Deleted Items. But read/unread will synchronize if the server you are working with (as per that KB) is capable of it with your BB.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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