Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
12-17-2012 12:43 PM
Yesterday I was on a phone call an my phone just dropped the call and the screen turned black, the key lights were still on though! I had to take the battery out for it to resart! Once I called them back it did same.....
Then this morning I put music on has I always do and my phone just froze i left it for a while but once again i had to take the battery out then when I played a video the same happen, and then once i got a tet message it did the same. It hasnt done it before, it doesnt have water damage or anything it must have got to do something with the sound because it was fine all day when it was on silent and i didnt play music! It's really important for me to be able to take calls and its such a hassle to have to reasrt that my phone all the time. Please help!
12-17-2012 12:54 PM
This seems like a software issue.
You can try solving this issue by reinstalling your OS.
It can be downloaded from the blackberry site or from you Service Providers Official site which can be found on the link below :
If the problem persists please take your device to the nearest Official Blackberry Service centre or the official service centre of your service provider.
12-17-2012 04:59 PM
I recommend taking it to the store first before doing a software reload. I had the same issue with random shutdowns and the only resolution was to get the device replaced.