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New Contributor
Posts: 3
Registered: ‎12-03-2013
My Device: BB Curve 9315
My Carrier: Telus

Where are my BBM Contacts after switching devices?

Hi, I switched to a BB 9320 from an older blackberry.  My older blackberry had updated to the newer version of BBM.   I recently used Blackberry Manager to switch devices.  It switched all data except my BBM contact info.  Is a fast way to recover my contacts?  I tried the recovery process also and nothing gives.  I open BBM and I see that it brought my name and my display picture but nothing else.  I've seached the forums and follow all the suggestions to bring over the contacts but nothing gives.  Is there a way to manually extract them?  Can anyone shed any light?

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Where are my BBM Contacts after switching devices?

Hi and Welcome to the Community!

It depends on the versions of BBM. Since BBM7, there is no ability to backup/restore the BBM contacts. Rather, they are stored "in the cloud" in your BBID account...as long as you use the same BBID account, your contacts will be populated from the servers to the device. If that does not happen, the usual reason is that you did not use the exact same BBID on the new device...which renders it impossible to access the BBM contacts stored on the server with your prior BBID.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎12-03-2013
My Device: BB Curve 9315
My Carrier: Telus

Re: Where are my BBM Contacts after switching devices?

Hello and thank you for the response.  

 

After searching and reading, I understand how bbm 7.x uses the cloud which puzzles me even more.  I uzed the same bbid and email address and the only thing that came over was the display picture I used.  My whole contact list was empty.

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Where are my BBM Contacts after switching devices?

Well, it happens...rarely, but it does happen. When it does happen, then the only solution is to recreate the BBM contacts from scratch...once they vanish from the BBID cloud, they are gone for good.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎12-03-2013
My Device: BB Curve 9315
My Carrier: Telus

Re: Where are my BBM Contacts after switching devices?

Thanks for all the advice.  I spent about 30 min scanning bar codes to add everyone.  Hopefully it works like it should from here on in.

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Where are my BBM Contacts after switching devices?

You are welcome.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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