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Regular Contributor
Posts: 74
Registered: ‎02-06-2009
My Device: Not Specified

Where do you submit a formal complaint to RIM

I've looked all over BlackBerry.com and can't find any section to submit a formal complaint to RIM. Rogers Customer Relations suggested submitting a formal complaint to RIM about the shortage of app memory on their devices. Unfortunately, Rogers said they can't do anything as they are just a vendor of the product but are aware of the issue.


I definitely want to submit a formal complaint as I'm going to have to shell out $680 for an iPhone to get out of this app memory problem with the Bold. Its the last thing I ever thought I'd be talking to tech support about in this day and age; a shortage of memory on a very expensive, modern device.


Thanks to anyone that can point me to the right spot to submit my feedback.

New Contributor
Posts: 2
Registered: ‎09-22-2010
My Device: 9000 Bold
My Carrier: ATT (US)

Re: Where do you submit a formal complaint to RIM

Kerryd -


Did you ever get an answer to your question...where to file a formal complaint?


rwmannherz -

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Where do you submit a formal complaint to RIM


I have heard that they accept such via email to bbsuggestions@rim.com.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Member
Posts: 3
Registered: ‎10-17-2012
My Device: Bold 9700
My Carrier: Plus

Re: Where do you submit a formal complaint to RIM

I guess they are aware that the people will complain. That's why they removed all the addresses. I cannot contact them and the service in my country is not available... they can only sell BlackBerry here.. but they don't support it at all! What is even worse: they avoid sending my device to the service in UK...it is really great! Noboday can help me.. how can RIM let for that???????????