Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-06-2014
My Device: 9360
My Carrier: 447899793918

Where is my backup??

Hi there,


Im really hoping someone can solve this for me....


Before getting rid of my old blackberry I backed up using the Desktop Software. I also downloaded all of my photos onto my PC. At the time this all seemed to work fine. However I have now just gone back to the backup folder and it appears to be empty?! As does the folder I created to keep the downloaded photos!


Are the files there and encryped or something? I did delete the desktop software recently to make room on my PC, but assumed the backup folder and folder with downloaded photos would not be touched!? (Especially since I moved the photo folder onto my external harddrive) If the files would have been deleted with the software is there any way of restoring them?


Any help greatly appreciated as I had hundreds of photos stored that I really don't want to lose Smiley Sad