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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎10-18-2011
My Device: Bold 9780
My Carrier: T Mobile

White Screen - Blackberry Bold 9780


So I went out last night, and my phone was fine. Took it out of my pocket and I have recieved a white screen. Tried battery pull, but to no avail. Anyone have any idea of whether this can be fixed, and if so how?





Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: White Screen - Blackberry Bold 9780

Hi thewillster2008,


Is your BlackBerry® Desktop Software able to connect with your BlackBerry® Bold™ smartphone? If so, please try backing up your data using the BlackBerry Desktop Software and performing a clean reload of your BlackBerry® Device Software.

For further instructions, please see this KB article. How to perform a clean reload of the BlackBerry Device Software for Windows. www.blackberry.com/btsc/kb11320


If it is unable to connect, you may want to try starting a BlackBerry Device software reload without the battery inserted then reinsert the battery after the software reload has started.

This KB article provides further steps. www.blackberry.com/btsc/KB10144


Hope this helps.



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New Member
Posts: 1
Registered: ‎04-20-2013
My Device: Blackberry Bold 9780
My Carrier: Orange

Re: White Screen - Blackberry Bold 9780

Hi, I am having the same problem. I tried the reload as suggested and my screen is still white! I have managed to back up and update my phone so it must be connecting. Don't know what to do. Please help!
New Contributor
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry bold 9780
My Carrier: celcom

Re: White Screen - Blackberry Bold 9780

Still cannot detect the connection from my pc.....when try to update it says no desktop software to update