03-14-2012 03:30 PM
So I went out last night, and my phone was fine. Took it out of my pocket and I have recieved a white screen. Tried battery pull, but to no avail. Anyone have any idea of whether this can be fixed, and if so how?
03-19-2012 08:16 AM
Is your BlackBerry® Desktop Software able to connect with your BlackBerry® Bold™ smartphone? If so, please try backing up your data using the BlackBerry Desktop Software and performing a clean reload of your BlackBerry® Device Software.
For further instructions, please see this KB article. How to perform a clean reload of the BlackBerry Device Software for Windows. www.blackberry.com/btsc/kb11320
If it is unable to connect, you may want to try starting a BlackBerry Device software reload without the battery inserted then reinsert the battery after the software reload has started.
This KB article provides further steps. www.blackberry.com/btsc/KB10144
Hope this helps.
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04-20-2013 03:51 PM